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volley

AI front desk and reminders

Every call answered. Every customer reminded.

Volley answers the phone when you cannot, knows who is calling and what they had done last time, reminds customers when service is due, and books, moves and confirms visits by call, text and email.

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Volley
A customer due for service
  1. Texts that the yearly furnace check is due
    Twelve months since the last visit$0.01
  2. No reply in a day
    Read, not answeredMon
  3. Calls after work hours
    When this customer answered before$0.12
  4. “Thursday morning, if you can.”
    Sam, the homeownerTue 5:41
  5. Books Thursday 9 to 12, emails the details
    Won: visit booked$0.01
Volley decides each next shot by itself.Spent $0.01 of $0.14

It knows the caller

Before it speaks, the agent is told who is calling, what was done last time and what was promised, so nobody has to start from the beginning.

Reminds without nagging

A text first, a call when a text goes unanswered, at the hours each customer answers, and never past the limit you set.

Hands over when it matters

A complaint, an invoice or a request for a person is put through to the right colleague, who is told who is on the line.

Where every contact stands, and what happens next.

Each contact sits in one lane, and each lane says what Volley does there. You can rename them, add one, or change the rules.

  1. Lane 1

    Due

    A visit is due: reminded by text first

  2. Lane 2

    Reminded

    No reply: called at the hour they answered before

  3. Lane 3

    Booked

    Confirmed by text or email

  4. Lane 4

    Done

    Visit done: the next one is planned

  5. Lane 5

    Calls in

    Any call at any hour, answered and handled

It speaks your business's words.

Volley starts from a setup made for this kind of work, then renames everything to the words you use. Every screen, every report and every agent speaks them.

Contact
A customer, a household
Who decides
The homeowner, the account holder
Who answers
Anyone at home
Success
Visit booked, visit done
From a call

  1. Hi, our heating's making a noise. Can someone come out?

  2. Sorry to hear that, Sam. I can see your furnace was serviced last November. Is it the same unit?

  3. Yes, the one in the basement.

  4. We have a technician free Thursday between 9 and 12. Shall I book it?

  5. Please. And text me when they're on the way.

Bold on the phone. Always inside the lines.

The agents decide what to say and what to do next. The limits around them are rules in code that no agent and no planner can talk its way past.

Calling hours

Only inside the hours you set, in each contact's own time zone, and only while their business is open.

Do not contact

Anyone who says stop, on a call or in a reply, is never called, texted or emailed again.

Money caps

A daily budget per campaign and a wallet that never goes below zero. The planner can never spend past them.

Calls at once

You set how many calls run together and how fast new ones start, so your numbers stay healthy.

Honest about AI

An agent always says it is an AI when asked, and can say so in its first sentence if you prefer.

Texting done right

Your business registered with the carriers, every text says how to stop, replies to STOP are honoured at once.

Your serve. Start with $50 on us.

Sign in with your email, give Volley your website and your list, and read the setup it writes. You decide when the first call goes out.

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